Mode Of Engagement

As Frontechas moves up the value chain and assumes high end IT responsibilities, the program management processes and procedures that mandate constant interactions with the senior management of the client become inevitable and is considered extremely crucial. In addition successful execution of high-end IT projects with end-to-end IT responsibility mandates a thorough buy-in from all the associated stakeholders both from the client organization as well as from Frontechas.

In line with the above, it is important for our Account management teams to work with the client's senior management to set up an Engagement Governance committee with representatives from senior management groups of both Frontechas and Client organizations.

From a process perspective, multiple teams involved in the execution of an end-to-end IT engagement could be as follows:

Strategy Team - High Level Core management team comprising of executive sponsors, architects, domain experts both from Frontechas and Client teams.

Development Team - A technical team with a Project Manager and a Project Leader set up by Frontechas for the client.

Support Team - A technical application support team with a Project Manager and Leader constituted by Frontechas.

Help Desk Team - A team consisting of associates manning the call center/ customer service center to handle and route calls. The team members could be from Frontechas or from Client.

Support Team - A technical application support team with a Project Manager and Leader constituted by Frontechas.

Help Desk Team - A team consisting of associates manning the call center/ customer service center to handle and route calls. The team members could be from Frontechas or from Client.

IT Operations Team - A team consisting of associates monitoring and maintaining the scheduled jobs and the application availability to end users and the support team. The team could consist of associates from both client and Frontechas organizations.

Infrastructure Team - A team consisting of associates responsible for overall maintenance of network, hardware, software and communication infrastructure, including capacity planning, procurement and deployment. This could be an extension of the IT Operations Team and can be constituted by Frontechas or Client.